Frequently Asked Questions

Everything you need to know about your next favorite fit.

How long does shipping take?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to start your domestic return or exchange.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed, cozy fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

At COZY WORLDWIDE, we prioritize high-quality, durable fabrics. We are currently transitioning to 100% organic cotton and recycled polyester across our entire essential collection to reduce our environmental footprint.

Can I change or cancel my order after it's placed?

Since we work quickly to get your order shipped, we can only make changes or cancellations within 60 minutes of the order being placed. Please contact our support team immediately for assistance.